PAYMENT POLICY & DEPOSITS
Customer credit cards uploaded to their online accounts as PAYMENT METHOD is placed on file to settle charges for trips as they occur or card data provided at time of booking, are not processed for payment until the day of the trip. A pre-authorization may be obtained to validate the card. Payments are on a time trigger to be automatically applied while the passenger is enroute in the vehicle and a receipt is generated and transmitted to the email address given. If a pre-authorization was obtained on the card, it will be fully captured to complete the payment process. The amount will never exceed the cost agreed upon at booking and confirmation. Customers may request an override of the trigger if they wish to pre-pay at any time before the trip date. Additionally, customers may request the removal of their credit card from their account at any time. Please see our PRIVACY POLICY on this matter.
Cash Payments
Cash Paying clients are welcomed - payment made directly to driver. However, a valid credit card is still required to guarantee against NO SHOW or last minute cancels. The card given for guarantee is pre-authorized for the full amount of the cost of the trip and can only be charged in the event of a NO SHOW or LATE CANCEL. Once a cash transaction occurs with the driver, the pre-auth is released back to the card and NOT processed for payment.
Cancellation requests must me made by telephone only to number 973-299-8828 which are honoured free of charge providing the request to cancel is made no fewer than 8 hours prior to pick up time. Cancellations within the 8 hour window are subject to charge 100% of the cost agreed upon. This rule may be relaxed and charges waived at the discretion of the Supervisor if the customer initiates an appeal citing unusual or tragic circumstances for the late cancel.
HOLIDAY CHARGE
We do not have a mandatory Holiday Fee policy but it is left to the discretion of passengers to offer your chauffeur an incentive for major Bank holidays. We recommend $20 but one may offer whatever one feels is reasonable or nothing at all at time of booking. Thank you.
A 50% deposit is required for Stretch Limousines itineraries. Balance is payable on day of trip. Deposits are refundable in full if cancelled 10 days prior to pick-up date. Late cancels within the 10 day window forfeits the entire deposit.
GENERAL TERMS & DISCLAIMER
The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines levied in violation of statutes by passenger(s) shall be paid by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our limousines except at the discretion of the driver.
Morris Limo shall not be financially liable for delays or termination due to extreme weather conditions creating unsafe road conditions or accidents, etc. Passengers are reminded to check thoroughly for personal items upon completion of the job as the company will not be liable for articles left behind in the vehicle. Drivers are also mandated to conduct checks for articles left behind as well.
CANCELLATION POLICY
SEDANS & SUV. Free Cancellations eight (8) hours before pickup time. Late cancels outside the 8 hour window is charged at full price agreed on.
Stretch Limousines & Passenger Vans: Free cancellation 10 days prior to event. 50% of cost payable for cancels outside the 10 day window.
NO SHOW CHARGES
The Customer agrees to accept NO SHOW charges based on the following scenarios:-
1. Driver arrives at the agreed pickup time and location and the passenger is absent or chooses to cancel on the spot.
2. The passenger is not on the arriving flight booked and did not cancel in advance of the flight departing the city of origin.
3. The passenger arrived on the flight booked but evades the driver or fails to exercise due diligence to rendezvous with him / her or to call driver dispatch at (973) 299-8828.
The NO SHOW charge will be the full amount of the cost of the booking agreed upon.SMS Terms and Conditions
1. Introduction - SMS Terms & Conditions
Welcome to Airport Express Limousine. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
2. Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Airport Express Limousine at the phone number you provide. Information obtained as part of the SMS consent process, including mobile numbers, will not be shared with third parties or affiliates for marketing purposes.
3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to:
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Reservation booking confirmations and itinerary details
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Account creation confirmations and account alerts
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Price quote responses and rate estimates
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Real-time driver coordination, vehicle arrival alerts, and driver contact info
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Airport pick-up arrangements, terminal meeting instructions, and flight delay updates
4. Standard Messaging Disclosures
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Message Frequency: Frequency of messages varies based on active reservations, driver updates, or direct quote requests.
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Standard message and data rates may apply depending on your mobile service provider.
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You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
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For assistance, text "HELP" to any text message or contact us directly at 973-299-9113, or visit our Privacy Policy
