PAYMENT POLICY & DEPOSITS
Customer credit cards uploaded to their online accounts as PAYMENT METHOD is placed on file to settle charges for trips as they occur or card data provided at time of booking, are not processed for payment until the day of the trip. A pre-authorization may be obtained to validate the card. Payments are on a time trigger to be automatically applied while the passenger is enroute in the vehicle and a receipt is generated and transmitted to the email address given. If a pre-authorization was obtained on the card, it will be fully captured to complete the payment process. The amount will never exceed the cost agreed upon at booking and confirmation. Customers may request an override of the trigger if they wish to pre-pay at any time before the trip date. Additionally, customers may request the removal of their credit card from their account at any time. Please see our PRIVACY POLICY on this matter.
Cancellation requests must me made by telephone only to number 973-299-8828 which are honour free of charge providing the request to cancel is made no fewer than 8 hours prior to pick up time. Cancellations within the 8 hour window are subject to charge 100% of the cost agreed upon. This rule may be relaxed and charges waived at the discretion of the Supervisor if the customer initiates an appeal citing unusual or tragic circumstances for the late cancel.
HOLIDAY CHARGE
We do not have a mandatory Holiday Fee policy but it is left to the discretion of passengers to offer your chauffeur an incentive for major Bank holidays. We recommend $20 but one may offer whatever one feels is reasonable at time of booking. Thank you.
A 50% deposit is required for Stretch Limousines itineraries. Balance is payable on day of trip. Deposits are refundable in full if cancelled 10 days prior to pick-up date. Late cancels within the 10 day window forfeits the entire deposit.
GENERAL TERMS & DISCLAIMER
The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines levied in violation of statutes by passenger(s) shall be paid by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our limousines except at the discretion of the driver.
Morris Limo shall not be financially liable for delays or termination due to extreme weather conditions creating unsafe road conditions or accidents, etc. Passengers are reminded to check thoroughly for personal items upon completion of the job as the company will not be liable for articles left behind in the vehicle. Drivers are also mandated to conduct checks for articles left behind as well.
CANCELLATION POLICY
SEDANS & SUV. Free Cancellations eight (8) hours before pickup time. Late cancels outside the 8 hour window is charged at full price agreed on.
Stretch Limousines & Passenger Vans: Free cancellation 10 days prior to event. 50% of cost payable for cancels outside the 10 day window.
NO SHOW CHARGES
The Customer agrees to accept NO SHOW charges based on the following scenarios:-
1. Driver arrives at the agreed pickup time and location and the passenger is absent or chooses to cancel on the spot.
2. The passenger is not on the arriving flight booked and did not cancel in advance of the flight departing the city of origin.
3. The passenger arrived on the flight booked but evades the driver or fails to exercise due diligence to rendezvous with him / her or to call driver dispatch at (973) 299-8828.
The NO SHOW charge will be the full amount of the cost of the booking agreed upon.